Frequently Asked Questions
We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:
Frequently Asked Questions
Is there WiFi or Internet access at Hurricane Harbor Chicago?
Yes, we offer free WiFi throughout the park.
What is the mailing address and phone number?
Hurricane Harbor Chicago
1 Great America Parkway
Gurnee, IL 60031
What kinds of food does the park have?
Hurricane Harbor Chicagohas food for every taste. Grab a bite to eat at Beachcomber's Chicken, Paradise Pizza or Pink Flamingo Cafe. Just need a snack, like a pretzel, churro or nachos? Try 5 O'Clock Phil's, Treasure Chest, or Saltwater Sal's. Hurricane Harbor Chicago also offers Dippin’ Dots.
What types of jobs does Hurricane Harbor Chicago offer and how do I apply?
Hurricane Harbor Chicago offers jobs in various departments that are fun and fulfilling, whether they are for the season or for the long term. You may find this information and apply online on the Jobs page of our website.
Where can I find information for guests with disabilities?
Visit the Guest Relations page for information on accessibility at Six Flags parks. With specific questions, please visit the park to speak with a member of our team.
Does Hurricane Harbor Chicago have a dress code?
Appropriate bathing suits are required for guests using pools and slides at the waterpark. You must wear a lined swimsuit. No street clothes, cut-offs, athletic clothing or "thong" bikinis are allowed. In addition, swimwear with buttons, snaps, rivets or zippers is not allowed.
To provide our guests with a high degree of health safety, all children age three and under must wear tightly fitting reusable plastic swim pants whether or not they are toilet-trained. Swim pants in a variety of prints and patterns are available for purchase in the gift shop. (Note: Commercial swim diapers such as Huggie's Little Swimmers are not acceptable without the tightly fitting reusable plastic swim pants worn over the top of them.)
Additional Information & Six Flags Policies
In keeping with our family-friendly atmosphere, and for health and safety reasons, Hurricane Harbor Chicago strictly enforces this dress code. Please visit our Park Policies page for these Dress Code requirements.
Is smoking permitted in the park?
Smoking is only permitted in designated areas in the park. The two smoking areas are located near 5 O'Clock Phil's and Treasure Chest.
Can I rent my own tube for the day at Hurricane Harbor Chicago?
Yes, we offer both daily tube rentals and season tube rentals for our Season Pass Holders and Members. The prices are as follows:
Daily Single Tube: $10
Daily Double Tube: $12
All Season Tube: $30
Daily Tube rentals are only available at the park. All Season Tube rentals are available at the park and online.
Can I bring arm floats, puddle jumpers, baby floats or other flotation devices to Hurricane Harbor Chicago?
Any flotation device brought into the park must be US Coast Guard approved. Lifejackets are available free of charge. Our lifejackets are US Coast Guard approved and staff will fit all guests and children with the appropriately fitting lifejacket. Lifejackets are available next to the Wave Pool. All young swimmers and non-swimmers are encouraged to wear a properly fitted lifejacket while enjoying the waterpark.
Can I bring a folding chair into the park?
No, folding chairs are not permitted inside the waterpark. We do have beach chairs and picnic tables located throughout the park for your convenience.
What special events are planned for this year?
Visit our Events page on the website for upcoming events.
How do I re-enter the park if I have to leave for some reason?
Guests who leave the park and plan to return must get their hand stamped before they leave the park at the exit turnstiles. When Guests return to the park, they must enter through the main entrance turnstiles with a proper hand stamp or re-entry will not be allowed. This includes Members and Season Passholders. Season Passes and Memberships can only be scanned once per day. Transferring hand stamps is a violation of Six Flags policies and is strictly forbidden.
What kinds of food does the park offer?
Hurricane Harbor Chicago offers a wide variety of different kinds of food to eat and environments to eat it in. Whether you're looking for just a snack or a full meal, we have exactly what you need to keep you fueled up for the rest of the day. For a full list of food offerings, please visit the Dining page of the website.
Do you have any suggestions if our party gets separated?
Arrange a meeting place and time should your party become separated. All lost children are brought to Lost Parents, located behind Bahama Mama and Bubba Tubba, on the pathway towards Wahoo Racer. Lost parents are also directed here. Parents with lost children can fill out a lost child report. This report is relayed to all team members carrying radios throughout the park.
May I bring my own food and beverages into Hurricane Harbor Chicago?
Food, Drinks and Coolers
Food, beverages, coolers and grills may not be brought into the park. The only food exceptions are for food allergies as described below and infant food, in non-glass jars. Hurricane Harbor Chicago prohibits the use of grills and open flames in and around the property, including parking lots.
Guests who suffer from sensitivities or life-threatening allergies may bring food into the park if they do not feel comfortable with the menu options available. In this case, the food must be limited to the individual with the allergy and may contain: two sealable sandwich bags (7x8 inches) and one snack to accommodate their visit (such as a piece of fruit, or a fruit bar, or a snack that fits in a sandwich bag). One small soft-sided cooler may be brought into the park to carry these items. No outside beverages are permitted. Please speak with Security at the Front Gate regarding any food allergies.
What happens if it rains?
While some rides and shows may close due to rain or wind, they are opened as soon as the weather clears. Refunds and rainchecks are not offered.
Are laser pointers permitted at Hurricane Harbor Chicago?
For the safety of our Guests and employees, laser pointers are not permitted.
Is there a place to store my belongings inside the park?
Lockers are located next to the changing rooms near Skull Island for a nominal daily rental fee. Payment for rentals can only be made at the location of the lockers in the park.
What happens if I lose something while at the park?
Hurricane Harbor Chicago is cleaned after hours and items are turned into Guest Services but if a guest loses an item during the day on one of the slides, it should be reported to the Guest Services located in the center of the park. Guests may fill out a lost report and a lifeguard can search the ride for the item. Lost items are kept up to two weeks.
Can I bring my selfie stick or monopod into the park?
Selfie sticks, monopods, and similar items are not allowed inside Hurricane Harbor Chicago or any Six Flags parks.
Are there restrictions for guests with casts?
Guests with casts are not permitted on any water ride or attraction.
Are there rides for small children to enjoy?
There are multiple family friendly areas and splash zones for small children and families to enjoy together, including Skull Island and Hurricane Bay!
Are their restrictions for guests with prosthetic devices?
There are restrictions on certain rides, depending on the prosthetic device. Please visit the park to speak with someone in Guest Services or call 847-249-1776.
What ride restrictions are there?
Typical safety restrictions include height requirements, health and safety advisories, and accessibility guidelines. These restrictions are listed on the specific ride pages throughout our website, and on signs posted at each ride.
How many attractions does Hurricane Harbor Chicago have?
Hurricane Harbor Chicago has over 15 attractions, from body slides to mat racers, and tons of pools! To learn more about all of our attractions, visit the Attractions Page of the website.
What is the loose article policy at Hurricane Harbor Chicago?
Loose articles are not permitted on rides and should be left with non-riders or secured in lockers. Hurricane Harbor Chicago and its employees are not responsible for lost or stolen items. Loose articles of any kind (including but not limited to sunglasses, hats, cell phones, etc.) may not be taken past the queue entrance.
What if I have an unused Season Pass from a prior season?
Unfortunately, 2019 Season Passes, or anything prior, are not valid at Hurricane Harbor Chicago. Purchase a 2020 Season Pass or Membership for the best value at Hurricane Harbor Chicago.
Does Hurricane Harbor Chicago offer a discount on admission for groups?
Groups of 15 or more people are eligible for a group discount. To learn more about group information, visit the Groups page on the website or call (847) 249-1952.
Where can I buy a ticket or find out how much tickets are?
Tickets will be available for purchase online and at the ticket booths. You can save more by buying in advance. Follow the link below to purchase a ticket!
Where can I buy a Season Pass or Membership?
You can buy a Season Pass right here on our website. Follow the link below for more information!
Does my Six Flags pass get me into Hurricane Harbor Chicago?
To find out if your pass gets you into Hurricane Harbor Chicago, as well as view other discounts, check out your portal! If you have a Gold Plus, Platinum, Diamond, or Diamond Elite Membership, your pass will get you into Hurricane Harbor Chicago. If you have a Six Flags Great America or Hurricane Harbor Rockford Three Park Season Pass, your pass will get you into Hurricane Harbor Chicago.
Do I have to pay for parking?
Parking costs $30 for each vehicle at Hurricane Harbor Chicago. The parking lot is shared with Six Flags Great America.
Guests with Gold level Season Passes or guests with Gold Plus, Platinum, Diamond, or Diamond Elite Memberships have parking included on their pass.
We will also offer an All Season Parking Pass both online and at the park for $80 each.
Does my child need a Season Pass or ticket?
Children two years old and younger receive free admission to Hurricane Harbor Chicago. A guest does not need a season pass until turning three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass early in the year, as it is usually cheaper than it will be later in the season.